FAQ

A: It depends on the item. Within 1-2pcs, low-value items could be free of charge, high-value items charge. Also, we welcome sample order to test and check quality. Mixed samples are acceptable.

A: Low MOQ, 1 piece for sample checking is available. Each item no more than 3 pieces. Because sample order is usually handmade by an engineer. We have to control the sample workload.

A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample. Please kindly note that there is quantity demand for color box MOQ. For more details please consult our sales.

A: Firstly, Our products are produced in the strict quality control system and the defective rate will be less than 0.3%. Secondly, during the guarantee period, we will send new lights with the new order for a small quantity, or for defective batch products, we will repair them and resend them to you, or we can discuss the solution including re-call according to a real situation.

A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.

A: Yes, we offer 2-5 years warranty to our products.

A: Firstly let us know your requirements or application. Secondly We quote according to your requirements or our suggestions. Thirdly customer confirms the samples and places deposit for formal order. Fourthly We arrange the production and shipment.

A: Yes, we welcome small order / trial order. Every business starts from small to large, developing gradually. Oraluce is looking forward to work with you to do win-win business.